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Frequently Asked Questions

Please reach out if you have a question that is not answered here- I'm happy to help.

How do I know if I'm ready for therapy?

Do you feel like things need to improve? Have you tried everything that usually helps and are still struggling to feel in control of the situation or like you have a clear path forward? If so, engaging in therapy is a great next step! 

There is no threshold of things being "bad enough" to qualify you for therapy- if you want to feel more connected to yourself, more in control of symptoms, or more aware of your emotions then you are in the right place.

How do I know if we are a good fit?

I offer a free consultation to anyone who is interested in working together to make sure we both feel comfortable moving forward! It is my ethical obligation to let you know if the help you are seeking is outside of my training or expertise, and I am happy to answer any questions you have about my approach, schedule, or style. Check out my blog post on Considerations When Choosing a Therapist for more.

Do you offer in-person or online therapy?

Rooted Wellness is a fully telehealth practice- meaning that I only work with people who feel comfortable and are appropriate for 100% online therapy. If you are looking to incorporate therapy into your busy schedule, have space to complete sessions from home/work privately, and feel attending sessions remotely is convenient- telehealth could be a great fit for you! I have found telehealth to be just as effective in allowing me to connect with and support my clients, and reasearch agrees - read more here.

How do I schedule an appointment and complete documents?

I utilize a secure, electronic health record called Simple Practice for all scheduling and documentation. Once you become an active client, you will have access to your own Client Portal where you can schedule sessions, attend video sessions, complete forms, and see billing details.

What type of clients do you work with?

I work with adults (18+) who are located in both Arizona and Colorado. I enjoy working with women, men, and non-binary individuals with a variety of concerns. Read more about my specialties and expertise here.

Can you work with anyone in the country?

No, therapists can only provide services in the states they are licensed. I am currently only licensed to work with clients who are located in Arizona and Colorado. You must be present in Arizona or Colorado for us to work together. If clients travel out of these states, we will pause our work until they return.

How long does therapy last?

Therapy is a completely individual process shaped around your specific goals and needs. It is my job and passion to help you improve and have increased confidence in your ability to manage the stressors/concerns in your life. It is never my goal for us to meet weekly for an indefinite amount of time; I measure my success by helping people reach a point where they feel able to meet biweekly and then monthly. When I conclude a course of therapy with a client, we discuss options for outreach if they ever need to reconnect in the future.

What are your qualifications?

I am a Licensed Clinical Social Worker in the states of Arizona (#) and Colorado (#09925874), which allows me to provide therapeutic services to anyone located within the state. To maintain this license, I am required to complete annual trainings to ensure I am providing the highest quality of care.

I hold two degrees -a Bachelor of Science in Psychology and a Masters of Social Work- and I am fully certified Clinical Anxiety Treatment Professional (CCATP). Read more about Meredith Waller MSW, LCSW here.

What is your cancellation policy?

Clients must cancel or reschedule appointments 24-hours before a session, or they are charged the full fee. 

As part of the intake process with Rooted Wellness, you will receive all of my practice policies to review.

Mon: 9:00 am - 6:00 pm

Tue: 9:00am - 4:00pm

Wed: 9:00 am - 6:00pm

Thu: 9:00 am - 4:00pm

In some cases you may be eligible to use out-of-network insurance benefits. You will be responsible for paying for each session in full at time of appointment. If appropriate, I will provide a super bill each month that you can submit to your insurance company for reimbursement.

Call your insurance company to see if you have out-of-network benefits. If you do, they typically will reimburse you for 60-80% of the cost of each session. If you’re hoping to find an in-network provider, is a great resource.

Your out-of-network benefits are usually listed in the Summary of Benefits information on your insurance company’s website. It’s always a good idea to call the number on the back of your health insurance card listed under Member Services.

You can ask them the following questions:

  • Do I have out-of-network outpatient mental health coverage? Am I able to use these benefits for telehealth?

  • What is my out-of-network deductible?

  • How much of my deductible has been met this year?

  • Do I need a referral from an in-network provider to see someone

  • What percentage of outpatient psychotherapy sessions are covered per session?

  • How much will I be reimbursed for a 60 minute psychotherapy session (CPT code: 90837)?

  • How do I submit claim forms for reimbursement?

  • How long does it take for me to receive reimbursement?

If appropriate, I will provide you with monthly invoices called a “super bill” that will include all of the necessary information for your claims to be processed.

Out of Network
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