Privacy Policy

Last modified: November 9, 2021

1. Introduction

Rooted Wellness Counseling LLC (the “Company”, “we”, “us”, or “our”) respects your privacy, and we are committed to protecting it through our compliance with this policy.

This privacy policy (“Privacy Policy”) describes the types of information we may collect from you or that you may provide when you visit the website: www.rootedwellnesscounseling.com (the “Website”), when you order any products or services from us, and when you fill out forms or opt into communications from us. This Privacy Policy also discloses our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Privacy Policy applies to information we collect:

  • On our Website (including the homepage and all of our other web pages comprising the Website).

  • In email, text, and other electronic messages between you and this Website.

  • Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.

It does not apply to information collected by:

  • The Company offline or through any other means, including on any other website operated by Company or any third party.

  • Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please review this Privacy Policy and our Terms and Conditions of Use prior to further use of the Website. By using this Website, you agree to the terms of this Privacy Policy and our Terms and Conditions of Use. This Privacy Policy is expressly incorporated into our Terms and Conditions of Use.

This Privacy Policy may be updated or revised from time to time. We may do so, at any time and without notice (except to the extent required by law), by posting the revised version on this Website. We suggest that you review this Privacy Policy periodically for any such changes. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.

2. Children Under the Age of 18

Our Website is not intended for, nor is it directed toward children under 18 years of age. No one under age 18 may provide any information to the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website. If we learn we have collected or received personal information from anyone under 18 years of age, without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at: privacy@rootedwellnesscounseling.com.

3. Information We Collect About You and How We Collect It

We minimize the collection of personally identifiable information to the least amount required to complete a particular transaction. We collect several types of information from and about users of our Website, including information:

  • About an individual that could reasonably be used to identify or contact that individual such as: your name, postal address, e-mail address, telephone number, payment information, your date of birth, place of birth, country, your gender or gender identity, place of birth, passwords, username, or pictures ("personal information").

  • That is about you but individually does not identify you, such as Internet Protocol (IP) address, or location.

  • That is non-personally identifiable including: data about your internet connection, the identity of your Internet Service Provider (ISP), the name and version of your operating system, the name and version of your web browser, the “referring” site from which you initially arrived at our Website, the date and time of your visit, and the pages you visit on our Website.

We collect this information:

  • Directly from you when you provide it to us.

  • Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.

  • From third parties, for example, our Service Providers and Business Partners, as described further below.

A. Information You Provide to Us

The information we collect on or through our Website may include:

  • Information that you provide by filling in forms on the Website, such as your name or email address. This includes information provided at the time of registering to use the Website, subscribing to our services, posting material, or requesting further services. We may also ask you for information when you report a problem with the Website.

  • Records and copies of your correspondences (including email addresses) if you contact us.

  • Details of transactions you carry out through the Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through the Website.

You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

B. Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with the Website, we use different automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to the Website, including: traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.

  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites, across different devices or other online services (behavioral tracking). Do Not Track (“DNT”) is a privacy setting you can set on some web browsers that signals to websites like ours that you don’t want your online activities to be tracked. Currently there is no industry standard for DNT responses. At this time, our Website does not respond to DNT signals sent to us by your web browser.

The information we collect automatically may include personal information. It helps us to improve the Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.

  • Store information about your preferences, allowing us to customize the Website according to your individual interests.

  • Speed up your searches.

  • Recognize you when you return to the Website.

  • Keep track of your use in order to provide the credentialing services that you have requested.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Website.

  • Web Beacons. Pages of the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related Website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

  • Links to Social Media Sites. Our Website may contain social media buttons such as Facebook and Instagram (that might include widgets such as the “share this” button or other interactive mini programs). These features may collect your IP address, which page you are visiting on our Services, and may set a cookie to enable the feature to function properly. Your interactions with these platforms are governed by the privacy policy of the company providing it.

4. Cookie Types and Use on Our Website.

We may use three types of cookies on our Website: required, analytics/performance, and advertising. Required cookies are essential to enable you to browse around our Website and use the features. Performance cookies collect information about how you use our Website. Advertising cookies allow us to provide you with meaningful content related to your interests and browsing history. Although we do not use advertising cookies currently, we may do so in the future. Our cookies may change as our Website and business needs change; however, the following is a list of some of the cookies we use and what they do:

 

Cookie

Type

Purpose

bSession

Required

Used for system effectiveness measurement

XSRF-TOKEN

Required

Used for security purposes

SSR-caching

 

 

Required

Used to indicate the system from which the site was rendered

.

_ga

Performance

Used to store and count pageviews.

 

5. Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

For example, you can sign in to comment on our blog using your Google or Facebook account. These third parties also track what websites you visit and your interests to provide you with content that might be of interest to you.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

You can learn more about cookies here: http://www.allaboutcookies.org/

6. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present the Website and its contents to you.

  • To complete transactions with you that you have initiated with us.

  • To provide you with information, products, or services that you request from us.

  • To communicate with you about scheduling, your appointments, classes and other services that we provide.

  • To fulfill any other purpose for which you provide it.

  • To provide you with notices about your account, including expiration and renewal notices.

  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

  • To notify you about changes to the Website or any products or services we offer or provide though it.

  • To allow you to access and participate in interactive features on the Website.

  • To provide you with marketing or other opportunities of interest to you.

  • In any other way We may describe when you provide the information.

  • For any other purpose with your consent.

We may also use your information to contact you about our own and relevant third-parties' goods and services that may be of interest to you. Our approach to communicating with you by email is you can opt-in. If you change your mind later on, you can click unsubscribe to any or all communications. For more information, see Choices About How We Use and Disclose Your Information.

We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.


7. Retention Policy

The time periods for which we retain information we collect depend on the purposes for which we use it. The Company will keep your information for as long as you are a registered subscriber or user of our Website or for as long as we have a specific business, legal, or tax purpose to do so and, thereafter, for no longer than is required or permitted by law.


8. Disclosure of Your Information

We do not sell, rent, or lease customer information to unrelated third parties. We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect, or you provide as described in this Privacy Policy:

  • To our subsidiaries and affiliates.

  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.

  • To third parties to market their products or services to you if you have consented to these disclosures.

  • To fulfill the purpose or transaction for which you provide it.

  • For any other purpose disclosed by us when you provide the information.

  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

  • To enforce or apply our Terms and Conditions of Use and other agreements, including for billing and collection purposes.

  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.


9. Third-Party Service Providers

Your information may be shared with the following third-parties who provide technical, hosting, payment and other web-based business services (“Service Providers”) to us. Such Service Providers may change at any time as our business needs change.

Role

Service Provider

Service Provider privacy policy link, where available

Website hosting service

Wix

https://www.wix.com/about/cookie-policy

Image server

i.ytimg.com

 

Platform used for course presentations.

Teachable (hosted on Amazon Web Services)

https://teachable.com/cookies-policy

Analytics

Google

https://policies.google.com/privacy

Payment processing

Stripe (coming soon)

https://stripe.com/privacy

Payment processing

PayPal

https://www.paypal.com/myaccount/privacy/privacyhub

Email manager

ConvertKit

https://convertkit.com/privacy

 

10. Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or not function properly.

    More information may be found (for selected web browsers) here:

  • Promotional Offers from the Company. We take the approach that you will not receive unsolicited emails from us unless you “opt-in.” If you have agreed to receive emails from us and then you later change your mind, you can opt-out by unsubscribing using the link found in the promotional email from us or by sending us an email stating your request to privacy@rootedwellnesscounseling.com. This opt out does not apply to information provided to the Company as a result of a product purchase, product service experience or other transactions that you have initiated with us.

We have links on our Website to various social media platforms that may provide you with advertising targeted to your interests because you clicked on a link from our Website. We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.

11. Accessing and Correcting Your Information

If you have an account with us, you can access, review and change your personal information by logging into the Website and visiting your account profile page. You may request deletion of your account and personal information you provided to the Company by contacting us directly. We reserve the right to keep any information you provide to us for as long as is required by state or federal laws or as is required for a legal, tax or other necessary business purpose.

You may also send us an email at privacy@rootedwellnesscounseling.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Website, copies of your User Contributions may: remain viewable in cached and archived pages or have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our terms of use Terms and Conditions of Use

12. Data Security

We have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls. Any payment transactions and personal information will be encrypted using standard security protocols and technology. We restrict user access to our databases, backup our data regularly, use 2-factor authentication, and transmit data using HTTPs. Our Third-Party Service Providers also use reasonable and appropriate safeguards to protect personal data from loss, misuse and unauthorized access, disclosure, alteration and destruction. Our presentation platform, Teachable, uses the Amazon Web Services platform and employs TLS encryption, and secured methods for exchanging information such as SSH or HTTPS, where appropriate.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

13. Notice to California Consumers

This Supplemental California Privacy Notice only applies to our processing of personal information that is subject to the California Consumer Privacy Act of 2018 (“CCPA”). The CCPA specifies that natural persons who are California residents have the right to know what categories of personal information Rooted Wellness Counseling has collected about them and whether we have disclosed or sold that personal information for a business purpose (e.g., to a service provider) in the preceding 12 months.

For purposes of the CCPA, Rooted Wellness Counseling LLC does not “sell” (as that term is defined in the CCPA) personal information, nor do we have actual knowledge of any “sale” of personal information of minors under 16 years of age.

A. Categories of personal information we may collect about you:

  • Identifiers (for example, name, email address, phone number, and date of birth);

  • Personal information categories listed in the California Customer Records statute (Cal. Civ. Code 1798.80(e)) (for example, credit card information);

  • Biometric information (for example, if you upload a profile picture of yourself);

  • Internet or other electronic network activity information (ex: IP address, unique personal identifier, web history, advertising history);

  • Geolocation data (ex: the location from which you’re logging in); and

  • Inference information (for example, your cookie data, and other information that may be used to create a consumer profile).

B. Categories of third parties who we may share that information:

Third Party Service Providers as described this Privacy Policy

C. Policy Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

You have the right not to receive discriminatory treatment from us for exercising the privacy rights granted by the CCPA.

D. Verifiable Consumer Requests

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. In order to verify your request, we will ask you to provide your name, email address, and certain other pieces of identifying information. Once you have submitted this information and any necessary supporting documentation, we will confirm the information by reviewing it against our records. To designate an authorized agent, please contact us at the address below.

 

14. GDPR Notice

 

This notice is for people located in the European Economic Area (“EEA”). Our collection of personal data of people who are in the EEA is governed by the General Data Protection Regulation (“GDPR”), which requires us to provide you with information about your personal information.

 

  1. Under the GDPR, the “Data Controller” for the Website is Rooted Wellness Counseling LLC. Our contact information is below.

 

  1. We collect the following categories of information when provided voluntarily by our website visitors: first name last name, email address, phone number and date of birth. Date of birth is collected to ensure you are over 18 years of age.  We also collect automatically gathered information as described in our Cookies section of this Privacy Policy.

 

  1. We do not gather personal information automatically and only gather information automatically as described in our Automatic Data Collection Technologies and Cookies sections of this Privacy Policy. We collect personal information only when you voluntarily provide it to us for the purpose of receiving information about our services, communicating with us, or purchasing our products or services. We collect personal information collected through our Website when you consent, when you enter into a transaction with us, for us to comply with legal, tax or other business obligations.

 

  1. Our offices, web servers, and web hosts are based in the United States (“US”).  When you provide personal information to us, we request your consent to transfer that personal information to the US.  We safeguard your personal information by treating as further described in this Privacy Policy.  We take appropriate steps to protect your privacy and implement commercially reasonable security measures to protect your personal information in storage. We use secure transmission methods to collect personal data through our website.

 

  1. Under the GDPR, you have the right to request access to your personal data, to have your personal data corrected, restricted or deleted, and to object to our processing of your personal data. You also have the right of data portability, which means that you can request that we provide you (or a third party you designate) with a transferable copy of personal information that you have provided to us.  Your rights may be subject to various limitations under the GDPR.  If you wish to exercise any of these rights, or if you have any concerns about our collection of your personal data, please contact us using the information provided below.

 

  1. We use various Service Providers to manage our website and provide services as described in this Privacy Policy.  Our Service Providers process the information that is collected from you automatically and voluntarily. We have listed these Service Providers in our Privacy Policy and have provided links to their respective privacy policies. You may see what your rights are under those polices. Keep in mind that these Service Providers may change their links without notice to us.

 

  1. We may change this Privacy Policy at any time. We will provide notice to you on our homepage if we change the terms of this Privacy Policy.

 

  1. We retain personal information according to the type of information in question and the purpose for which it is used.  We delete personal information within a reasonable period after we no longer need to use it for the purpose for which it was collected. We may archive personal data (for example, by storing it in inactive files) for a certain period prior to its final deletion, as part of our ordinary business continuity procedures.

 

  1. You have the right to file a complaint concerning our use of your personal data with your national (or in some countries, regional) data protection authority.  The European Union Commission has a list here:  http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

 

15. Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you by email to the specified in your account and through a notice on the Website home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes. By continuing to access or use the Site or the Services after those changes become effective, you agree to be bound by the revised policy.

16. Disclaimer

The Website contains links to other websites. When you link to another website, you leave our Website, which means that this Privacy Policy will no longer apply. When you link to another website, you are subject to the privacy policy of that website.

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

 

privacy@rootedwellnesscounseling.com

 

or by mail:

 

Rooted Wellness Counseling LLC

1942 Broadway St. #314C

Boulder, CO 80302

USA